I need technical support. Where do I go for help?

ctcLink support is provided by different support desks depending on your issue.  Tier 1 issues are handled by the TCC Help desks (ITS and Information Commons) and Tier 2 issues are handled by the SBCTC/ERP Service Desk.

Tier 1 issues are defined as:

1. Access to ctcLink (PC/Browser issues)
2. Connectivity (Wi-Fi or Internet connection issues)
3. Login/Password assistance
4. Application Roles and/or Security Roles
5. Campus based printing
6. Login to Canvas

If your issue falls within the scope of Tier 1, please submit a Parature Ticket at http://tcclearn.tacomacc.edu/ics/support/default.asp?deptID=16061 Links to an external site.

Tier 2 issues are defined as:

1.  PeopleSoft (Campus Solutions, Financials, or Human Capital Management)
2.  ctcLink Reporting & Business Intelligence
3.  25Live Room Scheduling
4.  Mobility
5.  Gateway / Portal
6.  Online Admissions Application
7.  Continuing Education Scheduling

If your issue falls within the scope of Tier 2, please submit a ERP Help Desk ticket at https://servicedesk.ctclink.us Links to an external site.